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Support ArticleBilling
Cancellation and Refunds
The difference between stopping renewal and requesting a payment reversal.
Cancellation is not the same as a refund
Canceling prevents a future renewal. It does not automatically reverse a charge that has already been processed.
Refund requests are reviewed manually and depend on billing details, timing, and how much of the service has already been used.
When to request a refund review
- A duplicate charge was processed.
- A renewal happened by mistake and the request is made quickly.
- A serious service problem prevented normal use during the billed period.
Where to send it
See Terms & Conditions — Purchases, renewals, and refunds. For questions, email [email protected] with the account email, charge date, plan, and a short explanation.