Back to support
Support ArticleBilling
I didn't authorize a subscription or recurring charge
What to do if you do not recognize a subscription or repeated renewal.
Immediate steps
- Check whether another device, team member, or family member may have used the account email.
- Review your subscription page and recent billing messages for the plan name and renewal date.
- Contact support quickly so the billing trail can be reviewed while the event is still recent.
What support may ask for
To investigate efficiently, support may ask for the account email, the approximate charge date, the last digits or descriptor from the card statement, and whether the account is still accessible.
Account protection
If you suspect unauthorized access, sign out on your devices, review login methods, and avoid sharing sign-in access until the issue is resolved.