Back to support
Support ArticleTechnical
Technical issues
What to check before contacting support about loading, chat, or billing interface problems.
Quick checks
- Refresh the page and retry in a private browser window.
- Disable aggressive extensions that block cookies, scripts, or payment popups.
- Verify that your internet connection is stable and the browser is up to date.
Common symptoms
Technical issues can include pages not loading, chat responses stopping unexpectedly, upload failures, checkout problems, or actions that appear to save but do not persist.
What support needs
- The account email used.
- The time the issue happened.
- Your device and browser.
- A short list of the steps that triggered the problem.